12-Month Warranty
At Lunora Wellbeing, we stand fully behind the quality of our Lunora Red Light Therapy Device. Every device is covered by a 12-month warranty from the date of purchase, giving you complete peace of mind.
What Is Covered
- Manufacturing defects in materials or workmanship
- LED panel failure or significant reduction in light output
- Power supply or charging faults not caused by external damage
- Structural defects with the device body or stand bracket
What Is Not Covered
- Damage caused by misuse, accidental drops, or liquid ingress
- Normal wear and tear over time
- Damage resulting from use outside the recommended guidelines (sessions longer than 30 minutes, distance less than 20 cm)
- Products purchased from unauthorized third-party sellers
Proof of Purchase
Please email a copy of your order confirmation or receipt to lunorawellbeing@gmail.com along with your order number.
What Happens Next?
Once we receive your claim, our team will:
- Review your claim and verify your order details.
- Contact you by email within 1–2 business days with next steps.
- Arrange a free replacement or repair, depending on the nature of the fault.
Need Help?
If you have any questions about your warranty or need assistance, please contact our UK support team directly at lunorawellbeing@gmail.com. We're here to help and committed to making your experience with Lunora Wellbeing hassle-free.
Lunora Wellbeing — 12-Month Risk-Free Warranty · Easy, Hassle-Free Claims · 100% Guaranteed
