Refund policy

1. Return Eligibility

We accept returns within 30 days of purchase. Items must be in good condition, not damaged or misused, and returned with original packaging and accessories.

2. Refund Process

To initiate a return, please contact our customer support team with your order details.
Once your returned item is received and inspected, we will process your refund to the original payment method within 5–10 business days.

3. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

4. Faulty or Damaged Items

If your item arrives damaged or develops a fault, please contact us within 48 hours of delivery. We will arrange a replacement or full refund where applicable.

5. Exchanges

We do not offer exchanges at this time. If you would like a different item, please return your original purchase for a refund and place a new order.

6. Contact Us

For any return or refund queries, please contact:

📩 lunorawellbeing@gmail.com