Privacy policy

1. Information We Collect

We collect information to provide a smooth and secure experience. Personal Information When you interact with us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)

Non-Personal Information We may also collect:

  • Device type and browser information
  • IP address
  • Pages visited and time spent on our website This helps us understand how users engage with our platform.

2. How We Use Your Information

Your information is used to improve your experience and deliver our services effectively. We use your data to:

  • Process and fulfill orders
  • Communicate order updates and support requests
  • Improve our website, products, and services
  • Send relevant updates, offers, or promotions (only if you opt in)
  • Prevent fraud and ensure secure transactions We do not sell your personal data.

3. Payment Security

All payment transactions are handled through secure, encrypted third-party payment gateways. Lunora does not store your sensitive financial information such as full card details.
4. Cookies & Tracking Technologies

We use cookies to:

  • Enhance website functionality
  • Remember your preferences
  • Analyze traffic and performance You can disable cookies in your browser settings, though some features may not function properly.

5. Sharing of Information

We only share your information when necessary, such as with:

  • Shipping and logistics partners for delivery
  • Payment processors for secure transactions
  • Service providers who help operate our website All partners are required to handle your data responsibly.

6. Data Protection

We take appropriate technical and organizational measures to protect your personal information from:

  • Unauthorized access
  • Misuse or disclosure
  • Loss or alteration While we strive to protect your data, no online system is completely secure.

7. Your Rights

You have the right to:

  • Access your personal data
  • Request corrections or updates
  • Request deletion of your information
  • Opt out of marketing communications at any time To exercise these rights, contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites. Lunora is not responsible for the privacy practices or content of those sites.

9. Children's Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal data from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website means you accept these updates.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy, you can contact us: Lunora Wellbeing Support

📩 lunorawellbeing@gmail.com