Terms of service

1. Collection of Personal Data

Lunora Wellbeing provides LED light therapy products designed to support general wellness, relaxation, and recovery. By using this website or purchasing our products, you confirm that you are at least 18 years old or using the site under supervision.

2. Product Overview

Lunora Wellbeing offers LED light therapy devices designed to support general wellness, recovery, and relaxation.

The product includes:

  • Dual light technology: 660nm red light and 850nm near-infrared light
  • Adjustable positioning and stand system
  • Manual operation functionality

These products are intended for personal wellness use only and are not medical devices.

3. Mandatory Usage Instructions

By using Lunora Wellbeing products, you agree to follow these instructions strictly:

Distance & Positioning

  • Maintain a distance of 20–40 cm (8–16 inches) from the body
  • Ensure the light is positioned comfortably and evenly on the target area

Session Duration

  • Use 1–2 times per day
  • Maximum 30 minutes per session
  • One week of consistent use is considered a standard cycle

User Eligibility

  • Recommended for individuals aged 15 to 75 years
  • Use outside this range is at your own discretion and risk

Eye Protection

  • Do not look directly into the LED light
  • Use protective eyewear where necessary

Failure to follow these instructions may result in discomfort, reduced effectiveness, or potential harm.

4. Safety & Handling Requirements

To ensure safe operation, users must comply with the following:

Environment

  • Indoor use only
  • Do not use in water, damp, or humid environments
  • Keep away from liquids

Installation & Setup

  • Always turn off power before installation or adjustment
  • Ensure stable placement using the provided stand

Brightness Warning

  • The light is extremely bright—direct exposure to eyes must be avoided

Electrical Safety

  • Use only with compatible voltage (AC 100–240V)
  • Do not use damaged cables or components

5. Repair & Maintenance Policy

  • Users must not open, modify, or repair the device themselves
  • Any unauthorized repair attempts will void the warranty
  • For servicing, users must contact Lunora support directly

6. Warranty Terms

Lunora provides a 12-month limited warranty from the date of purchase.

Covered

  • Manufacturing defects
  • Functional issues under normal use

Not Covered

  • Damage due to misuse or negligence
  • Unauthorized repairs or modifications
  • Improper installation or handling
  • Environmental damage (water, impact, etc.)

Lunora reserves the right to determine warranty eligibility upon inspection.

7. Limitation of Liability

By using this product, you acknowledge and agree that:

  • Lunora is not responsible for any injury, damage, or loss resulting from improper use
  • Results may vary between individuals
  • The product is intended for wellness support, not medical treatment

Use of the product is entirely at your own risk.

8. Orders & Payments

  • All orders are subject to acceptance and availability
  • Prices may change without prior notice
  • Lunora Wellbeing reserves the right to cancel or refuse orders at its discretion

9. Shipping & Delivery

  • Delivery timelines are estimates only
  • Delays caused by logistics providers or external factors are not the responsibility of Lunora

10. Returns & Refunds

Returns are accepted under the following conditions:

  • Product must be unused and in original packaging
  • Request must be made within [X days] of delivery

Refunds will be processed after inspection. Shipping fees may be non-refundable.

11. Intellectual Property

All content on this website, including text, branding, images, and product design, is the exclusive property of Lunora Wellbeing and may not be copied or reused without permission.

12. Modifications to Terms

Lunora reserves the right to update these Terms & Conditions at any time. Continued use of the website or product constitutes acceptance of any revised terms.

13. Contact Information

For support, warranty claims, or inquiries: Lunora Wellbeing Support Email: lunorawellbeing@gmail.com

14. Acknowledgment of Responsibility

By purchasing and using Lunora products, you confirm that:

  • You have read and understood all instructions
  • You agree to follow all safety and usage guidelines
  • You accept full responsibility for how the product is used